Privacy Policy

PRIVACY POLICY AND PROTECTION OF PERSONAL DATA

PlayVisit takes the privacy of our clients very seriously and complies with the General Data Protection Regulation (RGPD) 2016/679 of the European Parliament and of the Council as data controller.

This privacy policy has been updated for the last time on October 01, 2020.

IDENTIFICATION DATA

PLAYVISIT, S.L. (hereinafter PlayVisit) is a company established in Street Villar, 40, 08041 Barcelona (Spain), CIF B67400499 and registered in the Companies Registry of Barcelona in Volume 46834, Folio 19, Sheet 532450, Inscription 2nd. Telephone number 6 7 8 0 6 1 7 3 2 and the following email address: founders @ playvisit.com.

We process the information provided by Clients and Users in order to provide the requested Service and bill for it. The data provided will be kept as long as the commercial relationship is maintained or during the years necessary to comply with legal obligations.

The Client and Users consents that the personal data collected by PlayVisit may be transferred, for the same purpose as the Responsible, as well as in cases where there is a legal obligation.

You have the right to obtain confirmation on whether PLAYVISIT S.L. We are treating your personal data, therefore you have the right to access your personal data, rectify inaccurate data or request its deletion when the data is no longer necessary.

1. PURPOSE OF THIS PRIVACY POLICY

We apply this policy to the treatment of the data provided by the clients of the different web pages under the PlayVisit brand, the exclusive property of PLAYVISIT S.L. or its affiliates. We also extend this policy to Clients and Users subscribed to our newsletter or other promotions or commercial communications and to large accounts that contact us directly for large volume orders.

1.1. WHAT TYPES OF DATA DO WE PROCESS?

PlayVisit may process information on:

  • Data provided in the forms Clients and Users fill out when using our services or when creating an account;
  • Data on the use that the Client or User make of our services and the resources they access from our services.
  • Position and direction. This information can be added, anonymously, to similar information from other users (collectively referred to as “probe data”). This probe data may be used by PlayVisit.
  • Your interactions with us on our social media channels; and
  • Information we collect with cookies as set out below.

All these data are necessary for the provision of the Platform service to our Clients and Users.

1.2. Cookies Policy

1.2.1. We use cookies and other similar technologies. Cookies are small files that store certain data on Clients and Users computer or mobile device.

1.2.2. We use cookies and other similar technologies to:

  • Identify the Client and the User and its device, for example, by identifying their IP address;
  • Enable the interaction of our services with third party platforms or social networks (provided that the client has authorized it);
  • Allow our payment processors to process Client and User payment instructions;
  • Offer our Clients and Users more personalized services.
  • Obtain data with to analyze how our services are used in order to improve them.

1.2.3. By accessing our websites or using our services, the user authorizes us to use cookies in accordance with the provisions of this Privacy Policy. Although cookies can be disabled in your browser settings, if you do, not all the functions of our services may be available.

1.2.4. We advertise our services on mobile devices. Ad identifiers are temporary, non-personal device identifiers, such as Android and / or Apple ad identifiers or IDFA. When we advertise our services on mobile devices, we may use your device’s ad identifier and other related information, which we may retain ourselves or which may be provided to us by our ad network partners, so that we can serve ads tailored to your interests and enhance and quantify the effectiveness of advertising campaigns.

1.2.5. You can choose not to have your device identifier used for advertising purposes, or reset your device’s ad identifier, by changing your device settings. The settings may vary depending on the device, but if you use an Apple device with iOS 11 or later you can find them in Settings – Privacy – Advertising, and if you use a Google Android device with Android 2.3 or later in Settings – Google – Ads.

1.3. MANAGER OF THE TREATMENT

The information that our Clients and Users provide us is processed at the PlayVisit central offices at calle Marie Curie 8-14, A-128. 08042 Barcelona (Spain). This information is stored in its own computer systems or in technology providers. Our data protection officer is PLAYVISIT S.L. As a PlayVisit Client or User, you can directly contact our data protection officer at founders@playvisit.com, indicating in the subject ‘Data protection officer’.

13.1. WHO CAN PROVIDE US WITH DATA?

People under 18 are not allowed to buy any service or product on the PlayVisit web pages. Nor to subscribe to promotions or commercial communications of our products. The user is always responsible for the veracity, accuracy, authenticity and validity of the data that has provided us and PlayVisit reserves the right to exclude any Client and/or Userwho has provided false information.

1.3.2. HOW DO YOU PROVIDE US WITH YOUR DATA?

In the registration process, each Client and User can voluntarily give their express consent for the processing of their data, attached to this policy. Also when browsing the PlayVisit web pages, the user can include their data in the PlayVisit subscribers file. The purpose of this file is to communicate news in the application, offers and also information that may be useful for the Client and User to create their own personalized services. In both cases, the user can always exercise their rights over the processing of their data.

1.3.3. DO WE SHARE OR TRANSFER YOUR DATA?

Based on the request made by the User when purchasing digital virtual tours, PlayVisit may share your personal data on behalf of our Clients to facilitate the provision of the service and to meet the request of the User. All of this in accordance with the provisions of article 6.1 b) of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the treatment of personal data and the free circulation of these data.

We commit to inform you of any corporate change that implies a new ownership of the data that you have entrusted to us, then giving you the option to exercise your rights.

1.3.4. HOW DO WE PROTECT YOUR DATA

PlayVisit guarantees the confidentiality of the data provided by its Users and Clients protected through the use of personal passwords. Each user is responsible for its inappropriate use. PlayVisit does not use or contract any technological service with providers that do not guarantee this privacy policy. Nor do we contract services that cannot respond to the security of our users’ data. We are also committed to communicating to our users any security violation that could pose a risk to their individual rights.

1.3.5. HOW LONG DO WE KEEP YOUR INFORMATION?

We will save your personal information to be able to offer PlayVisit services (invoices, card number, etc.) at least during the established legal terms.

As a User of the subscription service, we will keep your data as long as the information that is sent to your e-mail does not indicate any error in the sending and up to a maximum of ten years from its inclusion in the file. In any case, you can always exercise your rights over any of your data by contacting us by e-mail at: founders@playvisit.com.

1.3.6.- WHAT ARE MY RIGHTS AS USER?

The rights that we guarantee are:

  • Access
  • Rectification
  • Suppression
  • Opposition
  • Limitation of processing
  • Portability

2. NOTIFICATIONS

Any notification and communication that can or should be made in relation to this Contract, will be made in writing and must be sent by email to the addresses that appear in these Terms and Conditions.

3. JURISDICTION AND APPLCABLE LAW

This Contract is governed by Spanish Law. In the event that a part of this Contract is invalid or void for any reason, this will not affect the remaining stipulations of this Contract, which will remain valid.

To resolve any doubt or dispute that may arise between the parties regarding the fulfillment or interpretation of the clauses of this Contract, both parties, by mutual agreement, submit to the jurisdiction and competence of the Courts and Tribunals of the city of Barcelona, renouncing his own jurisdiction if it is different.